Refunds and cancellations

If a kitchen cancels your order

You get the full amount back, and choose how on your Orders page:

• Muggy credit: added instantly and used automatically on your next order.
• Refund to your UPI or card: sent through Razorpay and usually reaches you in 5–7 working days, depending on your bank.

The platform fee is refunded too when every part of that order is cancelled. If you paid partly with Muggy credit, the refund comes back as credit.

If your payment went through but the order couldn't be placed

For example, if a dish sold out while you were paying. We refund the full amount to your original payment method automatically.

Cancelling your own order

Kitchens start preparing as soon as you pay, so orders can't be cancelled after payment. Orders not collected by the end of that day's service are forfeited and not refunded.

Problems with your food

If something is wrong with your order (missing items, wrong dish), tell the kitchen at the counter. If it isn't resolved, email muggy.app@gmail.com within 48 hours with your pickup code and we'll look into it.

Muggy credit

• Credit only comes from refunds; it can't be bought or topped up.
• It has no cash value, can't be withdrawn or transferred, and doesn't expire while Muggy operates.

Kitchen subscriptions

Subscriptions are bought from kitchens directly, so their refunds are handled by the kitchen. If a kitchen cancels an order made with your subscription, the meals go back to your plan.